- The account closes at once.
- Everything is erased within 7 days: your family, photos, characters, videos, profiles and progress.
- A plan bought in the App Store or Google Play must be cancelled there too.
In the app (fastest)
- Open bukkid TV on your phone or tablet, signed in.
- Go to Profile › Account › Delete account. On a child's profile, a grown-up check comes first.
- Read what will be deleted, and confirm.
On Android TV: Settings › Account › Delete account. On Apple TV, use the phone or tablet app, or the web link below.
On the web
Use our deletion page. Sign in there with your WhatsApp number, or prove the number with a code, and confirm:
The page is on bukkid.com because one bukkid account works for bukkid TV and the bukkid books.
By email
Write to support@bukkid.tv with the subject "Delete my account", from the email on your account, or tell us your account's WhatsApp number. We may ask you to confirm it's you. We confirm within 7 days.
What gets deleted
| Deleted | Kept |
|---|---|
| Your account and sign-in; your children's and family members' details; all family photos; characters and poses; your family's rhyme videos and downloads; Who's watching profiles and pictures; watch progress; Learn this results; your AI-photo consent record. | Only records the law asks us to keep, such as invoices and payments. They are kept without your family's details, for as long as tax law requires. |
Downloads already on a device stop playing, because they need a signed-in account. You can delete the app to free the space.
Plans
Deleting your account doesn't cancel a plan billed by Apple or Google. Cancel it in your App Store or Google Play subscriptions (how), or you may be charged again. A plan paid on our website stops renewing when the account is deleted.
Changed your mind?
The account is closed at once. If you write to us before the 7 days are up, we may be able to keep it. After that, the data is gone and can't be recovered.